All Systems Operational

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Tarana Cloud Suite (TCS)




Operational

Tarana Support Portal




Operational

1

Upcoming Maintenances

1

Incidents Last 7 Days

1

Maintenances Last 7 Days

Scheduled Maintenance

Tarana Cloud Suite (TCS) Routine Update - Sunday 27th Septmeber 2026Planned Maintenance

Schedule

September 27, 2026 21:00 - September 28, 2026 01:00 PDT
September 28, 2026 04:00 - September 28, 2026 08:00 UTC

Components

Tarana Cloud Suite (TCS)

Locations

Portal Access

Description

TCS is scheduled for an infrastructure upgrade on September 27, 2026, from 9:00 PM to 1:00 AM PST(ending early September 28). Active subscriber services will remain completely unaffected during the maintenance window. However, users may experience temporary telemetry data loss, and telemetry data generated during this window may not be recoverable. As always, please feel free to contact Tarana Support if you have any questions or concerns.

History (Last 7 days)

Tarana Product Announcement - TCS Update - September 22nd 2026Planned Maintenance

Description

Tarana is pleased to announce that new functionality will be deployed to the TCS on September 22nd 2026. Our TCS release notes are always available on our support site: support.taranawireless.com/s/article/TCS-Release-Notes NOTE: There will be NO IMPACT to Network Operations during this deployment. As always, please don't hesitate to contact us if you have any questions.


Components

Tarana Cloud Suite (TCS)


Locations

Portal Access


Schedule

September 22, 2026 21:00 - September 22, 2026 23:00 PDT
September 23, 2026 04:00 - September 23, 2026 06:00 UTC


September 22, 2026 23:00 PDT
September 23, 2026 06:00 UTC
UPDATE

Scheduled maintenance is complete.

September 22, 2026 21:00 PDT
September 23, 2026 04:00 UTC
UPDATE

Scheduled maintenance is starting.
Support Portal - Service Disruption Due to Salesforce OutageService Disruption

Incident Status

Service Disruption


Components

Tarana Support Portal


Locations

Support Portal



September 17, 2026 04:10 PDT
September 17, 2026 11:10 UTC
RESOLVED

Incident is confirmed to be Resolved

September 16, 2026 07:31 PDT
September 16, 2026 14:31 UTC
MONITORING

All affected services have been restored and are operational. No further updates are planned. If you experience any more issues, please contact Tarana Support.

September 16, 2026 06:30 PDT
September 16, 2026 13:30 UTC
MONITORING

Salesforce identified the root cause: increased load on a core component limited its capacity to process requests. A fix has been developed and is being rolled out region by region; some instances have already recovered. Our instance remains affected. We continue to monitor, and updated as the rollout progresses and our instance recovers.

September 16, 2026 03:56 PDT
September 16, 2026 10:56 UTC
IDENTIFIED

Dear Customer, We would like to inform you that Salesforce has been experiencing global outage since 07:50 AM UTC on September 16. As our ticketing system and support portal rely on Salesforce, this outage is currently impacting Tarana’s support services. Customers may experience severe delays, intermittent errors, and inability to access some services and support case creation. The Salesforce team is actively working to resolve the issue with high priority. We are closely monitoring the situation and will provide further updates as soon as services are restored. For urgent issues in the meantime, please contact us at support@taranawireless.com. Please expect potential delays in ticket and call responses while the disruption continues. Thank you for your patience and understanding. Regards, Tarana Support Team